Help

• Screenshots and photos

  Chat screenshots, flyers, posters, whiteboards

  .png.jpg.webp.heic.dng

  In the app, by text and by email

• PDFs, scans included

  Tickets, course outlines, permission slips, itineraries

  .pdf

  In the app, by text and by email

• Calendar invites

  Outlook, Teams and Zoom invites, booking confirmations

  .ics

  In the app, by text and by email

• Wallet tickets

  Concert and game tickets, boarding passes, movie tickets

  .pkpass

  In the app, by text and by email

• Word docs and slides

  Syllabi, newsletters, agendas, lecture slides

  .docx.pptx.odt

  In the app, by text and by email

• Event links

  Eventbrite, Luma, Partiful and school event pages

  In the app and by text

Coming soon: spreadsheets (team schedules and shift rotas), screen recordings (a long chat, scrolled through), voice notes (say the plan out loud).

File types

F101

File type not supported

calendAI can't read the file yet. Send a screenshot, photo, PDF, Word doc or calendar invite instead.

F102

Apple Pages, Numbers or Keynote file

The file is an Apple iWork file, which calendAI can't open. Export it as a PDF and send that.

F103

Video

calendAI can't watch videos yet. Send a screenshot of the part with the plan.

F104

Voice note or audio

calendAI can't listen to voice memos yet. Type the plan or send a screenshot.

F105

Old Word format

The file is an old .doc file. Save it as .docx or PDF and send it again.

F106

Zip archive

calendAI doesn't open zip files. Send the files inside it one by one.

F107

Spreadsheet

calendAI can't read spreadsheets like the file yet. Save it as CSV or PDF, or send a screenshot.

F108

Contact card

That's a contact card, which has no plans in it. Add the person in Settings → People instead.

F109

Image format not supported

calendAI can't read the file yet. Send a PNG, JPG or HEIC screenshot instead.

Size and limits

F201

File too large

The file is too large to read. Send a screenshot of the part you need, or add it on the website.

F202

Too many files at once

Only the first files were read. Send the rest in another message.

F203

Long PDF cut short

Only the first pages of the file were read. Send the pages with the plans if something is missing.

F204

Text cut short

The message was very long, so only the first part was read.

Reading files

F301

No readable text in the image

calendAI couldn't find any words in the file. Try a sharper, closer screenshot.

F302

Scanned PDF with no readable text

The file looks like a scan, and calendAI couldn't read the words on it. Try a clearer scan or a screenshot.

F303

File damaged

The file seems to be damaged or incomplete. Download it again and resend it.

F304

Photo couldn't be converted

calendAI couldn't convert the file. Take a screenshot of the photo and send that instead.

F305

Password-protected PDF

The file is locked with a password. Send an unlocked copy or a screenshot.

F306

Empty document

The file is empty, so there was nothing to read.

F307

Calendar file with no events

The file is a calendar file, but it has no events in it.

F309

File didn't download

calendAI couldn't download the file from your message. Try sending it again.

F308

Wallet pass with no date

The file has no date or time on it, so calendAI can't place it on your calendar. Send the confirmation email instead.

Links

L401

Link didn't open

calendAI couldn't open the link. Check that it works, or paste the event details instead.

L402

Link needs a sign-in

The link needs a sign-in, so calendAI can't see it. Paste the event details or send a screenshot.

L403

Link not allowed

calendAI only opens public web links (https://). Paste the details instead.

L404

Link page had no plans on it

calendAI opened the link but found no event details on the page.

Finding plans

P501

No plans found

calendAI read everything but didn't find a date or plan in it.

P502

AI took too long

calendAI took too long reading this. Send it again in a minute.

P503

AI unavailable

calendAI's reader is down for a moment. Send it again in a few minutes.

P504

Daily limit reached

You've reached today's limit of AI requests. It resets at midnight UTC.

P505

Something went wrong

Something went wrong on our side. Send it again, and contact us if it keeps happening.

Your account

A601

Sender not linked

This email address or phone number isn't linked to a calendAI account. Add it in Settings, then send it again.

A602

Sender couldn't be verified

calendAI couldn't confirm the email came from your address. Forward it again from your own email account.

A603

Google Calendar disconnected

calendAI lost access to your Google Calendar. Reconnect it in Settings to save events.

A604

Calendar save failed

The event was found but Google Calendar didn't save it. It's waiting in your Inbox.